Shipping policy

At Skin Essence, we aim to deliver your order safely and on time. Please read our shipping policy to understand how we process and ship your products.

1. Order Processing

All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

2. Delivery Time

Delivery usually takes 3–7 business days, depending on your location.
Delays caused by courier services, weather, or public holidays are outside our control, but we always try our best to help.

3. Shipping Charges

Shipping charges (if applicable) will be shown at checkout.
Occasionally, we offer Free Shipping during promotions.

4. Incorrect Address

Please provide accurate shipping details.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

5. Order Tracking

Once your order is shipped, you will receive a tracking number (if available) via SMS or email.
Tracking may take 24–48 hours to update.

6. Damaged or Missing Items

If your order arrives damaged or items are missing, contact us within 3 days with photo/video proof.
We will review your claim and offer a replacement or store credit as per our Return Policy.

7. Delivery Attempts

If the courier is unable to deliver after multiple attempts, the parcel may be returned to us. Re-shipping charges may apply.

8. Contact Us

For any shipping-related questions, feel free to contact our support team:
Email: support@skinessence.com